Orders,Delivery and Returns Policy

1       Orders

(a)    You may order products from us as set out on the Site. Any order placed through the Site is an offer by you to purchase a particular product or products for the price notified (including the delivery and other applicable charges and taxes) at the time you place your order.

(b)    We are a parts supplier only, you are responsible for all compliance in accordance with any rules and regulations for your vehicle in your State and jurisdiction.

(c)     Please chose your products carefully as we do not perform any fitment so we are not liable for any defective fitment and or any consequential damage as a result of any products.

(d)    We may, at our absolute discretion, accept or reject an order. We will endeavour to notify you of a rejection at the time of the order or within a reasonable time thereafter.

(e)    Each order that we accept results in a separate binding agreement between you and us for the supply of products in accordance with the Terms.

(f)     It is your responsibility to check the order details, including selected products and pricing, before you submit your order through the Site.

(g)    We will assume no responsibility for any product that is wrongly ordered.

(h)    When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include the delivery and billing addresses and a description of what was ordered.

(i)     When you make a purchase, you will be asked to input basic contact information such as your name, shipping address, billing address, and payment details. It is your responsibility to keep your account details confidential. You are liable for all activity on your account, including purchases made using your account details. All personal information that you give to us will be treated in accordance with our Privacy Policy.

2       Price and payments

(a)    You must pay us the purchase price of each product you order plus any applicable delivery costs based on the delivery options selected by you as set out on the Site (the Price) in accordance with this clause. Unless you have ordered from one of our global sites, all amounts are stated in Australian dollars. We display delivery costs separately from the product price.

(b)    You must pay the Price using one of the methods set out on the Site. Only once the Price has been paid in full will your products be dispatched to you.

(c)     You must not pay, or attempt to pay, the Price by fraudulent or unlawful means. In the absence of fraud or mistake, all payments made are final.  If you make a payment by debit card or credit card, you warrant that the information you provide to us is true and complete, that you are authorised to use the debit card or credit card to make the payment and that your payment will be honoured by your card issuer.

(d)    If we offer payment via a third-party payment processor, the payment may be subject to the payment processor’s terms and conditions.

(e)    Where you order the products for delivery outside Australia, you may need to pay custom charges or taxes in addition to the Price.

(f)     We may from time to time issue promotional discount codes for certain products on the Site. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site. The conditions of use relating to promotional discount codes will be specified on the Site at the time they are issued. We may also from time to time run competitions on the Site or associated social media platforms. Such competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.

3       Availability and Cancellation

(a)    All purchases made through the Site are subject to availability. We do our best to keep products in stock and to keep the Site up to date with the availability of products.

(b)    We reserve the right to cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order, and you may choose to receive a refund or a store credit and any delivery costs you have paid for the products will be refunded to you.

4       Delivery, Title, and Risk

(a)    If possible we will deliver the products to the delivery address you provide when making your order. We currently deliver to the areas as set out on the Site. Please refer to the delivery information on the Site to ensure you are in our delivery area. If you are not in our delivery area please contact us to discuss delivery options.

(b)    Delivery costs are set out on the Site.

(c)     We normally dispatch products within 24 hours of receiving an order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company.

(d)    We may deliver the products using a range of delivery methods such as Australia Post, Direct Freight etc. You may need to sign for some deliveries. If neither you nor your authorised representative is at the delivery address to accept delivery, the delivery company will generally deliver the products to your nearest post office or pick-up point as advised by the courier.

(e)    Title to the products will remain with us until you have paid us the Price in full in accordance with the Terms. Until the title passes, you must not do anything which seeks to create an encumbrance, lien, charge or other interest in or over the products.

(f)     Risk in the products will pass to you as soon as they are delivered to the delivery address you provided in your order. Once risk in the products passes, you will be solely responsible for them.

(g)    A signature is required when your order is delivered, so we recommend providing a delivery address where someone will be available to receive and sign for your order. If no one is available, the courier will leave a card advising you what to do next.

(h)    Please note the delivery time frames indicated below are estimates only, based on the stock being dispatched from our warehouse. If your order is coming from a store delivery times may vary, depending on both the store location and the intended destination.

(i)     An increased volume of orders during busy sale and promotional periods may lead to delayed dispatch and delivery.

(j)     By ticking the box or selecting ‘yes’ at the checkout page on the website for AUTHORITY TO LEAVE, XFORCE or its contractors associated with the delivery will leave your parcel at your premises in accordance with your instructions. Please note that the driver does not require a signature often he/she will not try to obtain one so parcels may be delivered without knocking/ringing.

(k)    If You agree to AUTHORITY TO LEAVE, then that the parcel is deemed received when left at your premises.

(l)     XFORCE or its contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this AUTHORITY TO LEAVE delivery method. You agree to release ‘XFORCE’ from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this AUTHORITY TO LEAVE.

(m)   If you do not give us AUTHORITY TO LEAVE, then you will have to be at your premises in order for the delivery to occur.

5       Returns

Change of mind returns

(a)    Subject to your rights under the Australian Consumer Law, we do not accept returns for change of mind or other circumstances.

General Conditions on Returns

(b)    Please note any products that have been opened, test fitted, damaged, packaging or contents lost or damaged will NOT be accepted for return.

(c)     A 15% restocking fee applies for all goods which are returned due to wrongly ordered parts. You are responsible for ensuring that you order the correct product for your vehicle.

Transactional Costs

(d)    Due to the associated transactional costs from the use of Afterpay and Zip Money, any order canceled using either payment method will attract a 6% processing fee. Swapping to another product with XFORCE will not attract any cancellation fee. Please note that cancellation fees if applicable is added to the return fee

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